At Teertham, we understand that plans can change. This Cancellation Policy outlines the terms and conditions for cancelling bookings made through our platform. Cancellation policies may vary depending on the service type and provider.
1. General Cancellation Guidelines
1.1 How to Cancel
You can cancel your booking through the following methods:
- Log in to your account and navigate to "My Bookings"
- Select the booking you wish to cancel and click "Cancel Booking"
- Contact our customer support team at +91 123 456 7890 or support@teertham.com
1.2 Cancellation Confirmation
Once your cancellation is processed, you will receive a confirmation email with cancellation details and refund information (if applicable).
1.3 Cancellation Charges
Cancellation charges vary based on the service type, timing of cancellation, and provider-specific policies. The applicable charges will be deducted from your refund amount.
2. Vehicle Booking Cancellations
2.1 Standard Vehicle Bookings
Cancellation charges for vehicle bookings are as follows:
- More than 48 hours before pickup: 10% cancellation fee
- 24-48 hours before pickup: 25% cancellation fee
- 12-24 hours before pickup: 50% cancellation fee
- Less than 12 hours before pickup: 75% cancellation fee
- No-show: 100% cancellation fee (no refund)
2.2 Multi-Day Vehicle Bookings
For bookings exceeding 3 days, the following cancellation policy applies:
- More than 7 days before pickup: 5% cancellation fee
- 3-7 days before pickup: 20% cancellation fee
- 1-3 days before pickup: 40% cancellation fee
- Less than 24 hours before pickup: 80% cancellation fee
2.3 Partial Cancellation
If you have a multi-day booking and wish to cancel only certain days, please contact customer support. Cancellation fees will be calculated proportionally based on the cancelled portion.
3. Hotel Booking Cancellations
3.1 Standard Hotel Bookings
Hotel cancellation policies are set by individual hotel partners and typically include:
- More than 72 hours before check-in: Free cancellation or 10% fee (hotel-dependent)
- 48-72 hours before check-in: 25-30% cancellation fee
- 24-48 hours before check-in: 50% cancellation fee
- Less than 24 hours before check-in: 100% cancellation fee (no refund)
3.2 Non-Refundable Bookings
Some hotel bookings are marked as "Non-Refundable" and cannot be cancelled for a refund. However, you may be able to modify dates subject to availability and hotel approval.
3.3 Special Rates and Packages
Promotional rates, seasonal packages, and special offers may have stricter cancellation policies. Please review the specific terms at the time of booking.
4. Spiritual Package Cancellations
4.1 Fixed Spiritual Packages
Cancellation charges for pre-designed spiritual packages:
- More than 15 days before departure: 15% cancellation fee
- 8-15 days before departure: 30% cancellation fee
- 3-7 days before departure: 50% cancellation fee
- Less than 3 days before departure: 75% cancellation fee
- No-show: 100% cancellation fee (no refund)
4.2 Group Bookings
For group spiritual packages (5 or more people), cancellation policies may differ. Group cancellations must be made by the primary booking contact. Partial group cancellations are subject to negotiation with the tour operator.
5. Custom Package Cancellations
5.1 Customized Travel Packages
Custom packages are tailored to your specific requirements and involve coordination with multiple service providers. Cancellation policies are determined on a case-by-case basis depending on:
- Services included in the package
- Advance bookings made with third-party providers
- Timing of the cancellation request
- Non-refundable components (flights, special permits, etc.)
5.2 Cancellation Process
To cancel a custom package, contact our customer support team immediately. We will assess the situation and provide a detailed breakdown of applicable charges and potential refunds.
6. Force Majeure and Exceptional Circumstances
6.1 Natural Disasters and Emergencies
In cases of natural disasters, extreme weather, political unrest, or government-imposed travel restrictions, we will work with you to reschedule or provide alternative arrangements. Standard cancellation fees may be waived or reduced at our discretion.
6.2 Medical Emergencies
If you need to cancel due to a medical emergency, please provide valid medical documentation within 48 hours of cancellation. We will review on a case-by-case basis and may offer full or partial refunds.
6.3 Service Provider Cancellations
If a service provider cancels your booking, you will receive a full refund or the option to book an alternative service at no additional cost.
7. Modification vs. Cancellation
7.1 Booking Modifications
Before cancelling, consider modifying your booking. Changes to dates, times, or services are often subject to lower fees than full cancellations. Modification fees and availability depend on the service provider.
7.2 How to Modify
Contact our customer support team to discuss modification options. We will check availability and inform you of any applicable charges or price differences.
8. Refund Processing
After cancellation is confirmed and charges are calculated, refunds are processed according to our Refund Policy. Refunds typically take 7-10 business days to reflect in your original payment method.
9. Important Notes
- All cancellation times are calculated based on Indian Standard Time (IST)
- Cancellation fees are non-negotiable unless exceptional circumstances apply
- Payment gateway charges and convenience fees are non-refundable
- Promotional discounts may be forfeited upon cancellation
- Cancellation policies are subject to change; the policy at the time of booking applies
10. Contact Us
For assistance with cancellations or to discuss your specific situation, please contact our customer support team:
- Email: support@teertham.com
- Phone: +91 123 456 7890 (Available 24/7)
- Live Chat: Available on our website during business hours