Find answers to the most common questions about using Teertham. If you can't find what you're looking for, feel free to contact our support team.
General Questions
+-What is Teertham?
Teertham is a comprehensive travel platform that offers vehicle bookings, hotel reservations, spiritual packages, and custom travel services across India.
+-How do I create an account?
Click on "Create Account" on the homepage, fill in your details, and verify your email or phone number. You can also sign up with Google or Facebook.
+-Is Teertham available across India?
Yes, Teertham operates across major cities and tourist destinations in India, and coverage is expanding regularly.
+-How do I contact customer support?
You can reach support via email at support@teertham.com, phone at +91 123 456 7890, or live chat on the website.
Booking & Reservations
+-How do I make a booking?
Choose the service, enter travel details, select an option, review booking details, and complete payment to receive confirmation.
+-Can I modify my booking after confirmation?
Yes, most bookings can be modified subject to availability and provider policy. Additional charges may apply.
+-What payment methods do you accept?
We accept credit/debit cards, UPI, net banking, and popular wallets like Paytm, PhonePe, and Google Pay.
+-Will I receive a booking confirmation?
Yes, booking confirmations are sent via email and SMS with your booking reference and all key details.
+-Can I book for someone else?
Yes, you can enter traveler details during booking and complete payment from your account.
Vehicle Booking
+-What types of vehicles are available?
Options include sedans, SUVs, tempo travelers, luxury cars, mini buses, and coaches.
+-Are drivers included with vehicle bookings?
Yes, drivers are included with vehicle bookings unless otherwise specified.
+-What is included in the vehicle rental price?
Typically vehicle rental, driver charges, and taxes. Tolls, parking, or extra kilometers may be charged separately.
+-Can I extend my vehicle rental duration?
Yes, extensions are possible based on availability and will include additional charges.
Hotel Reservations
+-How do I choose the right hotel?
Use filters for location, budget, amenities, and ratings. You can also check reviews and photos before booking.
+-What is included in the hotel booking price?
Usually room stay and applicable taxes. Breakfast and other services depend on hotel policy.
+-Can I request early check-in or late check-out?
Yes, requests can be made but are subject to hotel availability and possible extra charges.
+-What if I have special requirements?
You can add special requests during booking. Fulfillment depends on hotel availability.
Cancellation & Refunds
+-How do I cancel my booking?
Go to your account, open "My Bookings," choose the booking, and cancel. For details, review our Cancellation Policy.
+-When will I receive my refund?
Refunds are typically initiated within 2-3 business days and may take 5-10 business days to reflect. Check the Refund Policy for timelines.
+-Are there any cancellation charges?
Yes, charges depend on service type and cancellation timing. See our Cancellation Policy.
+-Can I get a full refund?
Full refunds are possible in eligible free-cancellation windows or if the provider cancels the booking.
Payment & Security
+-Is my payment information secure?
Yes, payments are protected by SSL encryption and PCI-compliant gateways.
+-What if my payment fails?
If money is debited after a failed transaction, it is typically refunded automatically within 7-10 business days.
+-Can I pay in installments?
Currently full payment is required at booking time, with installment options planned for future updates.
+-Do you offer any discounts or promo codes?
Yes, seasonal discounts and promo codes are offered regularly and can be applied at checkout.
Still Have Questions?
If you couldn't find the answer you were looking for, our support team is here to help you 24/7.