At Teertham, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform for vehicle bookings, hotel reservations, spiritual packages, and custom travel services.
1. Information We Collect
1.1 Personal Information
When you register or use our services, we may collect the following personal information:
- Full name, email address, and phone number
- Date of birth and government-issued ID details
- Billing and payment information
- Travel preferences and booking history
- Communication preferences and feedback
1.2 Automatically Collected Information
We automatically collect certain information when you visit our platform:
- IP address, browser type, and device information
- Pages viewed, time spent on pages, and navigation paths
- Referral sources and exit pages
- Cookies and similar tracking technologies
1.3 Location Information
With your permission, we may collect precise location data to provide location-based services such as nearby vehicle availability and hotel recommendations.
2. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To process bookings, facilitate payments, and provide customer support
- Communication: To send booking confirmations, updates, and important service notifications
- Personalization: To customize your experience and provide relevant recommendations
- Improvement: To analyze usage patterns and enhance our platform's functionality
- Marketing: To send promotional offers and newsletters (with your consent)
- Legal Compliance: To comply with legal obligations and protect our rights
3. Information Sharing and Disclosure
3.1 Service Providers
We share your information with trusted third-party service providers who assist us in operating our platform, including payment processors, vehicle operators, hotel partners, and technology service providers.
3.2 Business Partners
When you book services through our platform, we share necessary information with our partner agents, hotel properties, and vehicle operators to fulfill your bookings.
3.3 Legal Requirements
We may disclose your information when required by law, court order, or governmental regulation, or to protect the rights, property, or safety of Teertham, our users, or others.
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption of sensitive data during transmission (SSL/TLS)
- Secure data storage with access controls and authentication
- Regular security audits and vulnerability assessments
- Employee training on data protection and privacy practices
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
5.1 Access and Correction
You have the right to access, update, or correct your personal information at any time through your account settings or by contacting us.
5.2 Data Deletion
You may request deletion of your personal information, subject to legal and contractual obligations. We will retain certain information as required by law or for legitimate business purposes.
5.3 Marketing Communications
You can opt out of promotional emails by clicking the unsubscribe link in any marketing email or by updating your communication preferences in your account.
5.4 Cookies and Tracking
You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.
6. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our platform and updating the "Last Updated" date.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: privacy@teertham.com
- Phone: +91 123 456 7890
- Address: 123 Teertham Street, Mumbai, Maharashtra 400001, India